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By: Michiel Van Kets, Tue Apr 17th, 2012
With the aim of improving customer experience and the fact that identity-related fraud is the fastest growing crime in the world, every business is on the lookout for dependable, cost-effective and secure solutions to validate a customer's identity and ensure personal details are kept private and secure.
Voice biometrics has come out on top as one of the most reliable and highly innovative systems available and for this reason has been incorporated widely on an international basis, particularly when it comes to securing mobile transactions and banking services.
You might never have heard of voice biometric or speaker verification but the chances are that you will soon come across it as it's more often used in banking facilities, schools and the entertainment industry, and all kinds of other services people deal with on a regular basis.
Everyone has an individual voice pattern, even if you're an identical twin there are always slight differences between you and the same is true with your voice. More unique and identifiable than fingerprints, the decision to use it for ID purposes makes perfect sense.
It's practically impossible to forge someone else's voice pattern for biometrics comparison purposes as a number of elements are involved in the equation including dialect and pitch, speaking style, spectral magnitudes, and format frequencies. The vibration of the vocal chords and the patterns formed by the physical components resulting in human speech are as unique as you can get.
The system has been picked up by all kinds of industries, and particularly so by financial institutions as it's a very secure way of identifying and verifying an individual, by two simple pieces of equipment, a telephone or microphone.
Voiceprints are altering the way all kinds of institutions, from telecom service providers and healthcare organisations to the police force and government agencies, protect their clients' personal details being compromised and stolen. When people give you their personal information then a business has a duty to do everything they can to ensure this information is kept safe.
The difficulty is that as users become more reliant on using their Smartphone's and other mobile devices for checking in with their banks online security is more difficult to maintain. Voice recognition software is the most accurate and advanced methods available today.
All over the world banks and brokerage houses are recording and cataloguing clients' voiceprints in an attempt to reduce the time to takes to authenticate someone's identity which in turn will cut costs, and improve the customer experience.
Voice biometrics is one customer service resolution that allows an organisation to develop the buyer experience, profits to increase, and security and confidentiality improve. This is accomplished through a thorough analysis of present client processes and by developing and providing applications that utilise speech solutions and associated communication technologies.
With a system as sophisticated as this it's important it's specifically made to order for each company, the main aspects to consider are who your customers are, your business value, and how clients' information is protected. Each time a client contacts your service they simply want a happy ending, this is achieved if you understand their problem, solve it, and treat them respectfully and fairly.
Every customer interaction should be quick and professional, voice biometrics Australia can assist businesses to produce tailored customer experiences that result in customer satisfaction and devotion and really give a competitive edge.
You can find knowledgeable and experienced providers of applications that utilise speech recognition, voice biometrics and other voice recognition software and related interaction technologies across a broad range of channels including online, mobile, voice, digital and mail on the internet.
Michiel Van Kets writes articles for William Sharp about voice biometrics Australia. Having developed voice self-service and speech solutions since 1997, Salmat Speech Solutions, a company formerly known as VeCommerce, has become a premier supplier of customer service solutions that enable organisations to enhance consumer experience, improve efficiency, increase revenues and improve security and privacy for consumers. Salmat Speech Solutions focuses on providing applications that utilise speech recognition, voice biometrics and other related interaction technologies. Improving business efficiency can help companies reduce costs. Salmat improves efficiency through automating routine transactions and increasing productivity of contact centre staff. Find out about voice recognition software today.